This policy statement applies to Raine & Horne Pty Limited (ABN 76 003 625 634) and its related entities Raine & Horne franchised offices (Raine & Horne Offices) including Actgall Pty Ltd (ABN 68 080 502 272) trading as Raine & Horne Commercial Canberra. URLs www.rh.com.au, www.rhcommercial.com.au/canberra , www.rhccanberra.com.au, It sets out the policies of Raine & Horne relating to personal information provided to us, or collected by us, including through our internet sites. Unless you give your express consent otherwise, the following policies govern how Raine & Horne handles your personal information and safeguards your privacy and by providing your personal information to us you agree to these policies.
Personal information about you is collected directly from you (for example when you provide information by phone or in writing, such as in application forms, in leases, at open house inspections or over the internet) or from other sources (such as solicitors, credit reporting agencies, tenancy reference databases and council records) by Raine & Horne and Raine & Horne Offices and stored and used by Raine & Horne and Raine & Horne Offices in various ways. Examples of the sorts of information that we collect include your name, date of birth, current and previous addresses, telephone numbers, email address, bank account or credit card details, occupation, driver’s licence number and other relevant details depending on the particular dealings you have with us. Information collected about you may be disclosed by us to other persons and organisations. The persons and organisations to whom we disclose information include your representatives (such as your authorised representatives, legal advisers and accountants); credit reporting agencies; credit providers; our professional advisers, government and regulatory authorities and other organisations, as required or authorised by law.
Raine & Horne subscribes to Google’s web analytics that tracks usage of Raine & Horne web sites. No personal information is collected by this process.
Raine & Horne has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.
Raine & Horne will not disclose any personal information without your consent unless:
Raine & Horne does not use your personal information for the purposes of marketing, other than direct marketing in accordance with the following section.
When you register with us for certain services, including on a Raine & Horne web site, you may receive material from Raine & Horne, Raine & Horne Offices or Raine & Horne Financial Services.
If you are receiving marketing information and do not want to continue receiving this information, please email us at firstname.lastname@example.org and ask to be removed from the marketing list. We will notify you of our receipt of your request and use commercially reasonable efforts to remove your name from the marketing list within five (5) working days from the date of receipt of your request.
Please email us at email@example.com if you want to obtain a record of any information we might have collected from or about you during your visits to our sites or otherwise. We will give you access to that information within a reasonable period except where the law permits otherwise.
We will use reasonable efforts to ensure that personal information that we hold about you is accurate, up to date and relevant. Please email us at firstname.lastname@example.org if you want to update or change any personal information that you believe that Raine & Horne may be storing.
If you want to delete any or all personal information you submit to Raine & Horne, you may do so by contacting us at email@example.com. We will notify you on receipt of your request and will use commercially reasonable efforts to functionally delete all such information from our database within five (5) working days from the date of receipt of your request. Please note that it might be impossible to delete all of your information without some residual records remaining on our computer system because of automatically generated backups and records of deletions. Deletion of your personal information may also make it impossible for us to provide and for you to have the benefit of some or all of our services.
We have detailed below the responsibilities we believe represent the minimum criteria for the management:
Executive Committee Meetings
We believe Facilities Management is a key component of our body corporate business and key to a successful operation of a body corporate complex for the interests of the building owners. Ensuring the asset is maintained correctly now will pay dividends in the future. Facilities Management aspects of the building include, but not limited to the following:
Our Strata Management has an efficient and effective emergency call helpdesk. Calls can be made to one number, 24 hours a day, 7 days per week on 02 6295 6888 or to access our helpdesk. Alternatively you may email requests to our office at firstname.lastname@example.org.
We can provide caretaker services. The caretaker services could include the following: